Ready to Get Your Replacement?

Who is Brightstar Device Protection?

A proud subsidiary of Brightstar Corp. since 2011, eSecuritel, now Brightstar Device Protection, provides phone and device protection programs for millions of subscribers around the globe. We’re backed by two A-rated insurers and have an 80% customer approval rating. Learn more about Brightstar Device Protection.

How much does it cost?

A low monthly premium ranging from $4.99 - $10.99 is included on your banking statement or credit card bill. Please note that a deductible is also required when your claim is approved and a replacement is authorized. View more about costs.

Will I be charged tax on this program?

All program costs, fees, and charges are subject to applicable taxes.

When do I file a claim?

How do I file a claim?

Our claims process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our claims page.

If I receive a replacement phone as the result of an approved claim, am I covered for the new phone or device?

Yes, but it’s possible that the premium and deductible could change depending on the new retail price of your device. Please refer to your program guide for more details.

What does my program cover?

The TechProtect program provides coverage for loss, theft, accidental damage and malfunction (after the manufacturer's warranty)

How many claims am I allowed?

Brightstar Device Protection customers are limited to two claims in any rolling 12-month period.

When can I enroll in Brightstar Device Protection device protection?

Our enrollment process is quick and painless. Simply sign up when you buy your new phone or device and your coverage will start immediately. Need a little time to think it over? Enrollment is only available for 30 days after the point of purchase, so be sure to act quickly! Coverage will start 30 days after signup Please note that your device must be fully operational at the time of program activation in order to enroll.

Will I get the same phone for an approved claim?

Replacements are often new but on occasion may be reconditioned. While reconditioned equipment looks and functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. If the exact make and model is not available, your replacement will be of like kind and quality.

Am I required to pay a deductible before I get my replacement phone?

Yes. You are required to pay a deductible for each approved claim. For your exact deductible, go to My Plan and sign in.

How will I be billed?

Your program payment will be added to your credit card bill

Note: By accepting coverage for this program, you authorize to share required financial information with us for the purpose of validating claims or charging your debit/credit card on file. If your card number changes, we may attempt to process your due payment using updated information from your card provider or .

How do I cancel coverage?

Call our Customer Care team at for assistance from one of our Representatives. They will help you change or cancel coverage.

What should I do with my damaged device?

If your phone was accidentally damaged and your claim is approved, you’ll need to ship us your broken device. Shipping instructions and packing materials for returning the claimed equipment will be included with the return device we send you. Be sure to act quickly! Failure to do so within 30 days may result in equipment and processing fees of up to the full retail price of your device.

Avoid a locked device fee by disabling your Find My iPhone app and removing the device from your iTunes account. Learn more.

Still didn’t find what you were looking for?

Our customer care representatives are here to assist. Call the Brightstar Device Protection Customer Care Center at 855-309-8345 Monday - Friday 8AM-7PM EST.